No!  The California Motorist's Bill of Rights states clearly the the choice of repair facility lies solely with the owner of the vehicle.  No insurance company has the right to coerce you to get vehicle repairs at any shop not of your own choosing.

We're here to cheerfully serve you every Monday through Friday from 8:00am to 6:00pm.  If it's nearing our closing time, but you're on your way to our shop, just give us a call and we'll be happy to wait for you to arrive.

Yes!  We'll be more than happy not only to take you home when you drop off your car for repairs, but also to pick you up when the repairs are completed and it's ready to be delivered back to you.

Yes!  We are in very close proximity to both Enterprise Rent-a-Car and Hertz Car Rental offices.  If you are a claimant, and the other person's insurance carrier has accepted liability, the will also pay for your car rental while your vehicle is under repair.  If you're the insured, you must have rental car coverage on your insurance policy or else your company won't pay for it.  If you do need a car but don't have the coverage, we can help you to get a favorable rate on a rental car.  (For car rental company information, simply click on the "Car Rental" link in our website menu.)

Yes!  We proudly stand behind the high quality and meticulous detail of our workmanship.  Folks Auto Body will warranty all work done here for as long as your own your car.  If you ever have a problem with your vehicle that's related to something we've done, just give us a call.  We'll schedule you in for an inspection and, if it turns out to be our fault... the re-do is on us!

There's an old misconception that a car which has sustained "frame damage" is a total loss and cannot be properly repaired.  These days the majority of motor vehicles on the road don't even have a frame.  Most cars are built as "unitized construction" or "unibody" vehicles.  That means that the body and frame rails are actually welded together.  Rather than the old-style thick steel I-beam frame rails, unitized rails are made of lightweight box-type metal.  Folks Auto Body has invested heavily in the very latest computerized laser measuring systems and frame straightening equipment.  You can be sure that we'll bring you vehicle's measurements and tolerances right back into factory new car specifications.  You have our lifetime warranty on that.

Yes!  Our master painters utilize the very latest in computerized paint matching and mixing equipment.  We use only the finest DuPont paint products and guarantee to match your original factory color to perfection.

Yes!  Folks Auto Body is one of the very few auto body shops to have its own full-time mechanic on staff.  Just let us know what you need done and we'll see that it's expertly taken care of for you at a very fair price.

Our goal is to deliver your vehicle back to you as soon as humanly possible.  We cut no corners here at Folks.  We do make sure that all our work is done expeditiously, but properly.  Sometimes there are delays in the repair process that are beyond our control; such as parts availability, etc.  Your vehicle will be delivered to you as soon as its ready to go safely back onto the road.  Meanwhile, your Folks Service Advisor will keep you regularly updated on the progress of repairs.

Your deductible amount is due upon completion of your vehicle's repairs and payable directly to the repair shop.  At Folks Auto Body, we accept all major credit cards, cash or cashier's checks.  We cannot accept personal checks as payment for deductibles unless that payment is made to us when the car is dropped off for repairs.  In such cases, the check must have cleared the bank before delivery of the vehicle can be made.

Betterment is an insurance euphemism for depreciation.  Certain parts (such as tires) are subject to a limited lifetime of usage.  If the insurance company buys you a new tire to replace a damaged one that was already half worn out, they may charge you 50% of the replacement cost as betterment.  In other words, they'll buy half the tire and you buy the other half.  In such cases, the betterment charges are payable to the repair shop at the same time as you pay your deductible.

Your vehicle will be delivered back to you freshly washed and spotlessly clean.  If you must, you may wash your car by hand in the first 30 days after you get it back.  Just wash it by hand and in the shade.  Use cool water and a mild car wash solution.  Don't wax your car for at least 3 months after delivery.  This will give the fresh paint time to properly cure and fully harden.